At eekoloks® Haircare Australia, your satisfaction is our top priority. We are confident in the quality of our products and want you to feel the same. That’s why we offer a 30-day money-back guarantee on all our products.
How It Works:
Eligibility:
- If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
- To be eligible, the product must be unused, and in its original packaging.
What’s Covered:
- This guarantee applies to all eekoloks® products purchased directly from our website, [www.eekoloks.biz](https://www.eekoloks.biz).
- Shipping fees are non-refundable unless the return is due to a faulty or incorrect product.
How to Request a Refund:
- Contact our customer service team at hello@eekoloks.com or message us directly on our our live chat on the home page of our website.
- Provide your order number, proof of purchase, and a brief explanation of why you’re requesting a refund.
Return Instructions:
- Once your refund request is approved, you will receive instructions on how to return the product.
- Customers are responsible for return shipping costs unless the product is faulty or incorrect.
Processing Your Refund:
- Refunds will be processed within 5–7 business days of receiving the returned product.
- The refund will be issued to your original payment method.
Exceptions:
- Products purchased from third-party retailers are not covered under this guarantee. Please refer to the retailer’s return policy.
- Items that are heavily used, damaged due to misuse, or returned after 30 days will not be eligible for a refund.
We stand behind our commitment to creating high-quality, natural hair care products for you and your family. If you have any concerns, don’t hesitate to reach out—we’re here to help!