Introduction

Thank you for your interest in becoming a reseller of eekoloks® Haircare Australia's Australian-made, natural kids hair care range. Our commitment to quality, sustainability, and ethical business practices ensures that every product meets the highest industry standards. This Reseller Policy outlines the terms and conditions under which our award-winning natural haircare products are distributed both in Australia and internationally.  

Reseller Policy

1. Authorised Resellers

Only authorised resellers are permitted to distribute eekoloks® Haircare Australia products. To become an authorised reseller, you must agree to and comply with this Reseller Policy. Applications will be reviewed based on:  

  • Demonstrated business/industry experience. 
  • Compliance with Australian regulations or applicable international laws.  
  • Alignment with eekoloks® Haircare Australia's brand values and mission to provide natural, sustainable, and safe haircare solutions for children.  

2. Pricing and Discounts

Resellers must adhere to the pricing guidelines set by eekoloks® Haircare Australia. Any adjustments to retail prices (including promotional discounts) require pre-approval. Resellers are prohibited from:  

  • Selling below the Minimum Advertised Price (MAP).
  • Offering unauthorised discounts, promotions, or bundled offers.

3. Distribution Territories

This policy applies to all authorised resellers distributing eekoloks® products in Australia and internationally. Resellers may only sell within their designated territories unless written authorisation is provided. Selling to third parties for resale outside agreed regions is strictly prohibited.  

4. Product Handling and Storage

Resellers are responsible for maintaining the integrity of eekoloks® products through proper handling, storage, and display. Products must be stored in a clean, dry, and safe environment to preserve their quality.  

5. Marketing and Brand Usage

Authorized resellers may market and promote eekoloks® products using approved materials and in alignment with our brand guidelines. This includes:  

  • Using pre-approved marketing assets such as logos and product images.  
  • Avoiding any misleading or inappropriate use of the brand.

Any new marketing materials or promotions must be approved by eekoloks® Haircare Australia prior to use. 

 

6. Product Returns and Warranty

eekoloks® Haircare Australia provides a standard warranty on all products. Resellers must follow our return procedures in the event of defects or other product issues. Resellers should clearly inform their customers of warranty terms and ensure prompt processing of any claims.  

7. Compliance and Certification

Resellers are responsible for ensuring compliance with local laws, including consumer protection regulations, product safety standards, and import/export restrictions. For international markets, resellers must verify that products meet the required standards and maintain regulatory certification in their local markeplace.  

8. Exclusivity

Exclusivity agreements may be offered on a case-by-case basis and must be agreed upon in writing. Resellers granted exclusivity for a specific region or market must meet agreed-upon sales targets and marketing commitments. Failure to meet these targets may result in termination of exclusivity.

  

9. Order Fulfilment and Shipping

Resellers are responsible for fulfilling and shipping orders to their customers. Products should be shipped using reliable services to ensure timely delivery and safe arrival. Any shipping-related issues or damages must be reported to eekoloks® Haircare Australia immediately.

10. Termination

eekoloks® Haircare Australia reserves the right to terminate the reseller agreement at any time, including but not limited to:  

  • Non-compliance with this policy. 
  • Failure to meet sales targets (if applicable).  
  • Selling products in unauthorised territories.  
  • Actions that damage the brand’s reputation or violate applicable laws.

11. Confidentiality

Resellers must maintain confidentiality regarding sensitive information such as pricing, new product launches, and sales strategies. This information must not be shared with third parties without prior written consent.  

12. Liability and Indemnification

Resellers agree to indemnify and hold eekoloks® Haircare Australia harmless from any claims, damages, or losses arising from the resale or distribution of our products, including but not limited to legal actions, consumer complaints, or product liability claims.